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Patient Copilot Help Center

User Lifecycle Events via Webhooks

Patient Copilot now supports webhook events for user lifecycle activity, allowing developers to receive real-time notifications whenever users are created, updated, or deleted. These webhook events help external systems stay synchronized without relying on polling or manual checks. * * * ## Supported User Lifecycle Events The following webhook events are now available: - user.created

  • user.updated
  • user.deleted These events are triggered whenever a user is created, updated, or removed inside Patient Copilot. * * * ## Available Webhook Events ### user.created Triggered when a new user is created. - Provisioning external accounts
  • Syncing users to third-party systems
  • Triggering onboarding workflows ### user.updated Triggered when user information changes. - Syncing profile updates
  • Updating permissions or roles
  • Keeping external CRMs synchronized ### user.deleted Triggered when a user is deleted. - Removing external access
  • Revoking permissions
  • Cleaning up downstream systems * * * ## Event Delivery Behavior Webhook events are delivered in real time whenever supported user lifecycle actions occur. Additional delivery features include: - Automatic retry attempts for failed deliveries
  • Event IDs for idempotency handling
  • Delivery logs for troubleshooting and diagnostics ## !(https://assets.patientcopilot.ai/4616f2ccab54e9ab.png) This screenshot demonstrates: - Inbound webhook flow
  • Real-time event delivery
  • Third-party integration flow
  • Webhook-triggered automation behavior * * * ## Webhook Security User lifecycle webhooks use signed requests to help verify event authenticity. Security features include: - HMAC request signing
  • Event identifiers for duplicate prevention
  • Retry handling for failed webhook deliveries Always validate webhook signatures before processing incoming webhook events. * * * ## Common Use Cases Developers commonly use these events to: - Sync users across multiple platforms
  • Automate onboarding and offboarding
  • Maintain analytics and reporting pipelines
  • Trigger provisioning workflows
  • Keep external systems updated in real time * * * ## Frequently Asked Questions Q: What user events are supported? A: Patient Copilot currently supports user.created, user.updated, and user.deleted. Q: Are webhook deliveries retried if they fail? A: Yes. Failed webhook deliveries are automatically retried automatically. Q: Are webhook requests signed? A: Yes. User lifecycle webhooks support HMAC request signing. Q: Can webhook events be used for external user synchronization? A: Yes. These events are designed to support real-time synchronization across external systems. Q: Do webhook events include unique event IDs? A: Yes. Event IDs are included to support idempotent processing and duplicate prevention. * * * ## Related Articles - Webhook: New SaaS Plan Created