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Patient Copilot Help Center

Workflow Trigger - Facebook Comment(s) On A Post

This trigger fires when there is a comment on your Facebook post(s). * * * ## Where To Find This Trigger Navigate to Automations > Workflows > Workflow Builder > Triggers > Facebook/Instagram Events.!(https://assets.patientcopilot.ai/4fd4e9ea295b2c96.png)!(https://assets.patientcopilot.ai/09a4f193db8d733d.png) * * * ## Components There are four (4) primary components of the Workflow Trigger - Facebook Comment(s) On A Post: 1. Choose A Workflow Trigger: By default this option is set to this trigger. You can change it to a different trigger if you want. 2. Workflow Trigger Name: By default this is just the name of the trigger. You can edit this to give it a clearer name that is visible in the Workflow. 3. Filters: This is where you select the criteria for firing the trigger in the right situation. More details in the next section. 4. Track First Level Comments Only: This toggle, when off, will allow the trigger to fire for all nested comments. When it is toggled on, then the trigger will only fire for the top (first) comment, not for comments under that comment.!(https://assets.patientcopilot.ai/5077dc6de1237ab0.png) * * * ## Filters Detailed description of the filters:

Filter Level 1Options
Page IsList of your account’s pages
Post TypePublished Post (all posts on your business page)

Custom Post (enter a URL)
Post isList of the posts that match your Page Is + Post Type settings
Contains PhrasePhrase = “I bought from you”
Comment = “I bought from you yesterday” —> Pass
Comment = “I bought one from you” —> Fail
Comment = “how much” —> Fail
Exact MatchPhrase = “I bought from you”
Comment = “I bought from you” —> Pass
Comment = “I bought from you yesterday” —> Fail
Comment = “I bought one from you” —> Fail
### Page Is + Post Type + Post Is First select the page from Page Is, then select the type of post from Post Type, then you can select the post itself from Post Is. Step 1: Select the Page. Select Standard Fields > Page Is and then the page from the list.!(https://assets.patientcopilot.ai/e620d5e6c0f86a35.png)!(https://assets.patientcopilot.ai/16bb391d599e27ca.png) Step 2: Select the post type. Select Published Post to pick from a list or Custom Post to enter a URL.!(https://assets.patientcopilot.ai/cc48f82396dcf540.png) Step 3: Identify the exact post. If you used Published Post, then pick from the list, and if you used Custom Post, enter the direct URL.!(https://assets.patientcopilot.ai/f1ab8ea95cbb595f.png)!(https://assets.patientcopilot.ai/3b668ce2e24a2b73.png) * * * ### Contains Phrase OR Exact Match After you have identified the exact post, you can use either the Contains Phrase filter or the Exact Match filter. - Contains Phrase: the trigger will fire if the body of the comment contains one of the exact text strings you provide.