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Manage Comments in Social Planner

Manage comments on your social media posts directly from the social planner! The social planner supports comment management for Facebook, Instagram, TikTok,Communities and LinkedIn. This article covers how to use comment management along with the capabilities and limitations of this feature. * * * ## Platform Capabilities Overview Comment Management inside Social Planner now supports Facebook, Instagram, TikTok and LinkedIn, with more platforms coming soon. ### Facebook - Reply to comments using text, emojis, and images (up to 10MB) - Threaded replies supported (multiple levels) - Like comments - Mentions supported using “@” + minimum 3 characters for search - Filter comments by Latest or Top - Emoji support available in replies - Image uploads supported (up to 10MB per Facebook limitations) - Search comments (minimum 3 characters) - Hide/Delete not supported - API support available - Media in comments (GIFs, thumbnails) visible but not clickable - Only comments from posts published via Social Planner are supported ### Limitations: - Nested comment counts are not displayed (only top-level counts appear). - Thumbnails, images, videos, and GIFs in comments are not clickable. - Options to add GIFs, stickers, or avatars in replies are not supported. - Image uploads above 10MB are not supported (Facebook API limit). - Search requires a minimum of 3 characters. - Comments on posts published natively on Facebook will not appear. - Hide/Delete actions are not supported. ### Instagram - View comments on posts published via Social Planner - Reply to comments using text, emojis, and images (up to 10MB) - Threaded replies supported - Like comments - Mentions supported only when typing the exact @username (search not available) - Filter comments by Latest or Top - Emoji support available in replies - Image uploads supported (up to 10MB per Instagram limits) - Search comments (minimum 3 characters) - Hide/Delete not supported - API support not available for Instagram comments - Media in comments visible but not clickable - Only comments from posts published via Social Planner are supported ### Limitations: - Mentions do not support search, users must type the exact @username (Instagram API limitation). - Thumbnails, images, videos, and GIFs in comments are not clickable. - Image uploads above 10MB are not supported. - Search requires a minimum of 3 characters. - Hide/Delete actions are not supported. - API support for Instagram comment management is limited, which restricts advanced actions. - Comments on posts published natively on Instagram will not appear. ### Linkedin - View comments on LinkedIn Page posts published via Social Planner - Reply to comments using text and emojis - Support for one level of threaded replies - Like comments - Mention other LinkedIn users by searching for their usernames - Filter comments similar to Facebook and Instagram (Latest, Top) - Search comments (minimum 3 characters) - View all comments inside the unified inbox - Supports LinkedIn Page posts published through Social Planner ### Limitations: - Only LinkedIn Pages are supported; personal profiles cannot be connected (API restriction) - Threaded replies are limited to one level - Image uploads in replies are not supported - Thumbnails, images, GIFs, and videos in comments are not clickable - Comments on posts published natively on LinkedIn do not appear in Social Planner - Hide/Delete comment actions are not supported - Search requires a minimum of 3 characters - Replies must be within LinkedIn’s 3000-character limit ### TikTok - View comments on posts published via Social Planner - Reply to comments using text and emojis - Support for one level of threaded replies - View all comments inside the unified inbox ### Limitations: - Comment Management is supported only for TikTok Business Profiles

  • Maximum comment length is 150 characters
  • Media attachments are not supported in replies
  • Users can reply to one level of threaded comments only ### Communities - View comments on community posts directly within Social Planner
  • Reply to comments using text
  • Support for one level of threaded replies
  • View all comments inside the unified inbox
  • Mention community members using “@” in replies
  • Real-time sync with the native platform for latest updates * * * ### Limitations: - Attachments are not supported in replies
  • Course mentions and event mentions are not supported
  • Comment editing is not available within Social Planner
  • Maximum comment length is 8000 characters
  • Users can reply to one level of threaded comments only * * * ## Frequently Asked Questions Q: Can I see comments from other platforms? Not yet. Currently, only Facebook, Instagram, TikTok,Communities and LinkedIn comments are supported. Other platforms are coming soon. Q: Will I see comments on posts published directly from Native Platform? No. Only comments on posts published via Social Planner will appear here. Q: Can I delete or hide comments? Not at the moment, you can only like or reply. Q: Can I reply with images and emojis? Yes, we support replying with emojis. Images are platform dependant. * * * ## Related Articles - Getting Started with Social Planner
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