CDN Caching on Core Payment Pages

This article explains how CDN Caching dramatically improved load times for core payment pages in Patient Copilot, leading to faster performance and higher conversion potential for end customers. ## What is CDN Caching? CDN (Content Delivery Network) Caching is a powerful performance enhancement method that distributes static content across globally located servers. By serving data from the closest edge server, CDN Caching reduces latency and accelerates page load times, especially on high-traffic, customer-facing pages. This ensures a seamless and efficient experience for end users during payment activities. ## Key Benefits of CDN Caching CDN Caching has delivered measurable improvements in performance, user experience, and potential revenue growth for businesses using Patient Copilot’s payment systems. - Up to 78% faster page loads on critical customer-facing pages - Reduced load time from 4.6s to 1.3s on invoice pages - Higher payment conversion rates due to improved speed - Frictionless experience on mobile and desktop platforms - Improved performance across international geographies - Direct revenue boost tied to faster load times ## How We Implemented CDN Caching We focused on optimizing content delivery on the most frequently used payment interfaces. Static assets such as HTML, JavaScript, and style sheets were strategically cached via our CDN provider, ensuring ultra-fast access. Performance Results:

Page Type	Before Load Time	After Load Time	% Improvement
Invoices	4.6 seconds	1.3 seconds	~71%
Estimates	~4.5 seconds	~1.3 seconds	~70%+
Payment Links	~4.5 seconds	~1.3 seconds	~70%+
Receipts	~4.5 seconds	~1.3 seconds	~70%+
Shippo Marketplace	Improved	Improved	Yes
Razorpay Marketplace	Improved	Improved	Yes
Subscription Update Links	Improved	Improved	Yes
Mobile Add Card Page	Improved	Improved	Yes

## Where This Optimization Applies This performance upgrade impacts a suite of customer-facing payment interfaces—where speed is critical to conversion and user satisfaction. - ✅ Invoices Payments Page - ✅ Estimates Page - ✅ Payment Links - ✅ Receipts - ✅ Shippo Marketplace Page - ✅ Razorpay Marketplace Page - ✅ Subscription Share Payment Update Link - ✅ Mobile Add Card Page ## Business Impact & Revenue Uplift Faster pages mean more successful transactions. According to AWS research, every 100ms of delay can result in a 1% loss in revenue. Our improvement of 3.3 seconds means: - Potential 35% increase in payment completions - Direct impact on Total Payment Volume (TPV) - Better mobile checkout experiences, reducing abandonment - Strengthened reliability and trust during payment workflows * * * ## Frequently Asked Questions Q: Will all clients see the same improvements? Most clients using standard Patient Copilot-hosted payment pages will benefit immediately from these optimizations. Q: Does this interfere with real-time updates or analytics? No, we’ve ensured dynamic content is excluded from caching while maintaining full support for analytics and real-time transaction tracking. Q: What if I need to clear the cache? CDN Caching is intelligently managed. Changes to content or configurations are automatically propagated to the CDN. Q: Does this affect custom domains? If you’re using Patient Copilot’s domain routing and page templates, the benefits are automatically applied—even with custom domains. ## Next Steps - Measure load performance in your own Patient Copilot account using Chrome’s Dev Tools - Review user behavior and bounce rates post-CDN update - Encourage clients to leverage these optimized interfaces for all payment activities - Contact support to enable CDN Caching for any custom apps or workflows not currently using it