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Patient Copilot Help Center

Improve your Phone Number's reputation with Voice Integrity

In this guide, you’ll learn how to register your U.S. phone numbers with Patient Copilot’s Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer rates. * * * ## Voice Integrity with High Level Legitimate calls shouldn’t be mistaken for spam. With Patient Copilot’s Voice Integrity, you can register your U.S. phone numbers with the leading caller-ID analytics firms (First Orion, Hiya, TNS) to remove “spam likely” labels, repair a troubled reputation, and boost your answer rates, especially for numbers that have been blocked or flagged in the past. * * * ## Why Switch on Voice Integrity? - Fix a bad reputation: Clear existing spam flags and restore trust in your caller ID. - Higher answer rates: Studies show calls labeled with a recognized, branded name are far more likely to be answered. - Better deliverability: Legitimate callers avoid unnecessary blocks, so your outreach and support calls reach more customers. Note: Patient Copilot may prompt you to register for Voice Integrity after an unanswered outbound call from the web dialer. This prompt is a shortcut to help you improve future answer rates. * * * ## Before Registering for Voice Integrity Before you enable Voice Integrity, make sure you’ve met the following key requirements. 1. SHAKEN/STIR Registration (required) To prove each outgoing call is authentic, you must have a valid SHAKEN/STIR attestation on your account. 2. CNAM (Caller Name) (recommended) Submitting a branded name alongside your number further enhances trust in analytics platforms. 3. U.S. Phone Numbers Only Voice Integrity currently applies solely to domestic traffic—international numbers are not supported. * * * ## Enabling Voice Integrity Here’s how to activate Voice Integrity in minutes and ensure your calls are marked as legitimate across the major networks. Also, please note that SHAKEN/STIR registration is required to complete the Voice Integrity form. If you don’t already have it, register before proceeding. ### Step 1: Navigate to the Voice Integrity Tab within the Trust Center !(https://assets.patientcopilot.ai/5aa741ed89bf3b02.gif) ### Step 2: Complete the Registration Form Within the Trust Center under the Voice Integrity tab, fill in: - Use Case: Select the type of calls you’ll be making (e.g., sales outreach, customer support).