Enable Tap to Pay on your Whitelabelled Mobile App

Overview This guide provides a comprehensive step-by-step walkthrough for enabling Tap to Pay on iPhone or on your Android whitelabelled mobile app. Tap to Pay allows merchants to accept contactless payments directly through their iPhone, eliminating the need for additional payment hardware and creating a seamless checkout experience for both businesses and customers * * * ## Please Note - You must have an organization-level Apple Developer account with Account Holder access. - Tap to Pay on iPhone is available only for supported payment service providers (PSPs). Patient Copilot’s whitelabelled apps use Stripe or Square as the PSP. - Apple individually reviews entitlement & distribution requests before granting approval. - Tap to Pay on Android follows a different, simpler process — no prior approval is required. * * * ## Covered in this Article - What is Tap to Pay on iPhone? - Enabling Tap to Pay: Process Overview - Step by Step process for Tap to pay on iPhone approval - Enabling Tap to Pay on Android - Support and Timeline - FAQs * * * ## What is Tap to Pay on iPhone? Tap to Pay on iPhone enables merchants to accept contactless debit and credit cards, Apple Pay, and other digital wallets using just their iPhone. This feature integrates directly with your Patient Copilot whitelabelled app, letting sub-accounts receive payments through their connected Stripe or Square account. Apple requires each app to have an entitlement & distribution to use this feature, which is granted upon approval through the Tap to Pay on iPhone Entitlement Request Form. * * * ## Quick Note: Please enable the POS module in the app drawer before starting the Tap to Pay steps. We can proceed only after the POS module is enabled in the Mobile App Customizer. ## Enabling Tap to Pay: Process Overview The setup process consists of three main steps: 1. Request Tap to Pay on iPhone Entitlemen 2. Await Apple’s Review and Entitlement Addition 3. Submitting requirements for Tap to pay distribution approval 4. Await Apple’s Review and Distribution Addition 5. Pushing update with Tap to pay distribution permission Once approved, you can request an update for your white labelled app through Mobile app customiser to enable Tap to Pay functionality. * * * ## Step 1: Request Tap to Pay Entitlement ### Prerequisite - You must be logged in as the Account Holder of your organization-level Apple Developer account. - Go to Apple’s official request page - Tap to Pay on iPhone Entitlement Request Form ### Action - Complete and submit the request form. - Select your PSP as Stripe or Square. Refer to the sample document table for a guide on how to accurately complete each field. Below are key entries based on the sample form: | Field | Response Example |

| --- | --- | | PSP | Stripe | | Organization | Your organization name | | Name | Organization’s owner name | | Email | Your organization’s primary email | | Distribution | App Store and Apple Business Manager | | Onboarding Description | Merchants are onboarded via the web app as sub-accounts. Once connected to Stripe, they can sign in on mobile to process payments. | | Countries/Regions | List all the countries or regions where your clients will use Tap to Pay, in order of release. | Ensure that all responses match the provided sample document for a successful approval process. * * * ## Merchant Onboarding Process Merchant onboarding primarily occurs through the Patient Copilot web app: 1. The main account owner adds merchants as sub-accounts. 2. Each merchant connects their Stripe or Square account via the web interface. 3. Merchants then sign in to the mobile app using sub-account credentials to start accepting payments directly into their Stripe accounts. This structure ensures a smooth and independent onboarding process for each merchant. ### Review Process Apple reviews each request based on the provided details and eligibility. Once approved, the Tap to Pay entitlement will appear under your account’s Managed Capabilities. ## Step 2: Entitlement Addition by Apple Once Apple approves your application: - The Tap to Pay entitlement will be added to your developer account. - Notify your Patient Copilot account representative to proceed with next step. ## Step 3: Submitting requirements for Tap to pay distribution approval Once the entitlement addition by Apple was granted need to proceed with requirements shared by Apple team which includes Demo video and requirement checklist. ## Step 4: Await Apple’s Review and Distribution Addition Will wait to get approval on the Distribution addition upon submitted assets. ## Step 5: Pushing update with Tap to pay distribution permission Once the distribution access was granted, need to push app update to get the feature Tap to Pay on iPhone live for all the apps. ## Enabling Tap to Pay on Android Unlike iOS, Tap to Pay on Android does not require Google’s approval or entitlement requests. To enable Tap to Pay on Android: - Request a whitelabel app update following the standard Patient Copilot update request process. - Once updated, your Android app will automatically support Tap to Pay payments. * * * ## Support and Timeline ### Support Channels - Apple Developer Support: For issues related to the entitlement process. - Patient Copilot Support Team: For app updates or integration-related concerns. ### Expected Timeline Apple’s review time can vary — typically ranging from a few days to several weeks. Plan your app release timelines accordingly to account for review delays. * * * ## FAQs Q1: Do I need to pay extra for the Tap to Pay entitlement? No. The entitlement itself is free, but Apple must approve it before it becomes active. Q2: Can I use Tap to Pay without Stripe integration? No. Patient Copilot’s Tap to Pay implementation currently supports Stripe and Square only as the payment service provider. Q3: How long does the approval process take? While Apple doesn’t specify an exact timeframe, approvals typically take 1–6 weeks depending on account eligibility. Q4: What happens if my entitlement request is rejected? You can resubmit with corrected information or contact Apple Developer Support for clarification. Q5: Is Tap to Pay available globally? Availability depends on Apple’s regional rollout and Stripe’s country support. Ensure you list all intended countries in your request form.