When email replies are not showing up in Conversation
This guide troubleshoots issues with email replies not appearing in conversations. This could be due to several factors like incorrect Mailgun setup, faulty MX records, or issues with domain providers like WIX. Follow these steps to diagnose and resolve the issues efficiently. ## Frequently Asked Questions - Can I customize the email address from which replies are sent? Yes, you can usually customize the “reply-to” email address in your settings. This allows you to ensure that replies go to a specific address, which can help manage communications more effectively. - How can I integrate other email providers with Patient Copilot to improve reply visibility? Integration with other email providers can often enhance functionality. Check the platform’s integration options to connect services like Gmail or Outlook, which may provide better tracking and visibility for email replies. - What should I do if the issue persists despite troubleshooting? If troubleshooting does not resolve the issue, consider reaching out to Patient Copilot’s support team for further assistance. They can provide insights specific to your account and help identify any underlying issues. * * * ## Related Articles - (https://help.patientcopilot.ai/en/support/solutions/articles/155000002369)[How to send a test email in conversations](https://help.patientcopilot.ai/support/solutions/articles/48001208887-how-to-send-a-test-email-in-the-conversation)