Using media in SMS campaign - how will it look on receiver's device?

Overview This article explains how media (images or videos) behaves when used in SMS campaigns in Patient Copilot. You’ll learn how messages appear to recipients on different devices, how character limits and file sizes impact delivery, and best practices to avoid message failures. * * * ## Common Issues and Delivery Risks Media messages can behave unpredictably depending on file size, device type, and carrier policies. These are the most common issues to watch for: - Large files may be stripped or trigger message failure - iPhones and Androids may render messages differently - Some carriers may block MMS if flagged content or media exceeds size limits - Files that can’t be sent directly are hosted and shared via clickable links Tip: Always preview or send a test to your phone(s) before sending to a list. * * * ## Frequently Asked Questions Q: Why did my message send as multiple texts instead of one with media? If your message doesn’t include supported media or exceeds limits, it’s sent as multiple SMS messages instead of a single MMS. Q: Can I attach a file to a text message? Not directly. Files are uploaded to the Media Library and shared as clickable links, not embedded in the message itself. Q: What’s the best way to check how my message will look? Use the “Preview” feature or send a test message to both Android and iPhone devices to see how your message renders. Q: Does the message look the same on all phones? No. Message formatting and image placement may vary between Android and iPhone, depending on the default messaging app and carrier settings. * * * ## Related Articles - How to Attach Files to MMS Using Custom Values